DTF TRANSFER HOUSE

Account
Refund Policy

Return &
Refund POLICY.

DTF Transfer House
Last Updated: April 3, 2026

01

Overview

All DTF transfers produced by DTF Transfer House are custom-manufactured to order based on artwork you submit. Because of this, we are unable to accept returns for buyer’s remorse, change of mind, or incorrect size selection. However, we stand fully behind the quality of our production and will make it right if we make a mistake.

02

Our Satisfaction Guarantee

If your order contains a verified production defect — meaning the error is on our end — we will reprint your order or issue a refund at our discretion. This guarantee covers:

  • Incorrect colors that differ significantly from your submitted artwork (beyond normal print variation)
  • Missing designs or missing transfers from your order
  • Physical defects such as streaking, smearing, or adhesive failures that occur during our production process
  • Transfers cut to the wrong size from what was ordered

03

How to Request a Reprint or Refund

To be considered for a reprint or refund, you must:

  1. Contact us at orders@dtftransferhouse.com within 7 days of delivery
  2. Include your order number
  3. Provide clear photographs showing the defect or issue
  4. Describe the problem in detail

We will review your request and respond within 2 business days. Approved claims will be reprinted and shipped at no charge, or refunded to your original payment method within 5–10 business days depending on your bank.

04

What Is Not Covered

We are unable to offer reprints or refunds for issues caused by:

  • File quality issues: Low resolution artwork, incorrect color modes, or files submitted below our stated specifications that result in blurry, pixelated, or color-shifted prints
  • Customer design errors: Misspellings, incorrect sizing within the design, or other errors present in the artwork you submitted
  • Incorrect pressing: Peeling, cracking, or fading caused by incorrect heat press settings, insufficient pressure, skipped repress step, or improper garment preparation
  • Normal color variation: Minor differences between on-screen color and printed output. DTF printing uses CMYK + white ink and will always differ slightly from RGB screen display
  • Damage after delivery: Damage caused during storage, mishandling, or application by the customer
  • Wrong product ordered: Ordering the wrong size, quantity, or product type is the customer’s responsibility
  • Changes after production: If production has already begun, we cannot accommodate design changes or cancellations

05

Cancellations

Because production begins quickly — often within hours of order placement — cancellation requests must be submitted immediately after placing your order. Contact us at orders@dtftransferhouse.com or call (704) 555-0147 as soon as possible.

  • If your order has not yet entered production, we will cancel and issue a full refund
  • If your order has entered production, we are unable to cancel or refund the order
  • Rush orders cannot be cancelled under any circumstances once placed

06

Duplicate Orders

If you accidentally place a duplicate order, contact us immediately. We will cancel and refund the duplicate if production has not yet begun. If both orders are in production, we cannot issue a refund for either.

07

Refund Processing

Approved refunds are issued to the original payment method used at checkout. Processing time is 5–10 business days depending on your financial institution. We do not issue refunds via cash, check, or alternative payment methods.

08

Third-party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12

Contact Us

If you have questions about this policy or how we handle your data, please reach out: