Privacy Policy

Privacy
POLICY.

DTF Transfer House
Last Updated: April 3, 2026

01

Overview

DTF Transfer House (“we,” “us,” “our”) operates shopdtftransferhouse.com and provides custom DTF heat transfer printing services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or place an order.

By using our website or placing an order, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

02

Information We collect

We collect information you provide directly when you place an order, create an account, or contact us. This may include:

  • Full name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment processors — we do not store card numbers)
  • Artwork files, design uploads, and order notes you submit

Communications and messages sent to our team

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and time spent on the site.

03

How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders
  • Send order confirmations, shipping notifications, and tracking updates
  • Respond to your questions and provide customer support
  • Review and process artwork files for print
  • Improve our website, products, and services
  • Send promotional emails and offers if you have opted in (you may unsubscribe at any time)
  • Detect and prevent fraud or unauthorized use of our services
  • Comply with legal obligations

We will never sell your personal information to third parties for their marketing purposes.

04

Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our business. These include:

  • Payment processors (e.g. Stripe, PayPal) to securely handle transactions
  • Shipping carriers (e.g. UPS, FedEx, USPS) to deliver your orders
  • Email service providers for transactional and marketing communications
  • Analytics providers (e.g. Google Analytics) to understand website usage
  • Cloud storage providers for secure storage of order files

These providers are contractually obligated to keep your information confidential and use it only for the purposes we direct. We do not authorize them to use your data for their own marketing purposes.

We may also disclose your information if required to do so by law, regulation, or valid legal process, or to protect the rights, property, or safety of DTF Transfer House, our customers, or others.

05

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use cookies to:

  • Keep items in your cart between sessions
  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Deliver relevant advertising (if applicable)

You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect certain functionality on our website, such as cart persistence.

06

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to provide services, resolve disputes, and comply with legal obligations. Order records are typically retained for a minimum of seven years for accounting and legal compliance purposes. Artwork files may be retained for up to 90 days after an order is completed to assist with reprints or corrections, after which they are deleted unless you request otherwise.

07

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL encryption, secure payment processing, and restricted access to personal data within our organization.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

08

Third-party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

09

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10

Your RIghts

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to opt out of marketing communications at any time
  • The right to data portability in certain circumstances

To exercise any of these rights, contact us at hello@dtftransferhouse.com. We will respond within 30 days.

11

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes acceptance of those changes.

12

Contact Us

If you have questions about this policy or how we handle your data, please reach out: